Marketing & Customer Relations Manager
Stroud
£33,000 + Commission
Full-Time | From £33,000 + Commission (£5K+ Typical) | Boutique Independent Fashion Brand | Office-Based (MonFri, Occasional Weekends)
Whats in it for you?
Work with an elegant, ethical fashion brand | Creative, varied role | Generous commission structure | Opportunity to style a diverse clientele | Positive, close-knit team environment | Autonomy to shape marketing and sales strategies | Engage in showroom and events | Develop your skills across fashion, marketing, and customer service
Must Haves
Strong interpersonal and face-to-face customer service skills
Excellent organisational skills and attention to detail
Confident with Apple Mac, Microsoft Office & Google Workspace
Experience with email marketing tools like Mailchimp
Social Media experience
A positive attitude and willingness to get stuck in
Passion for fashion, styling, and working with colour and fabrics
Excellent telephone manner and showroom presentation
Nice to Haves
Background in fashion, styling, or working with luxury goods
Familiarity with Adobe Creative Suite (Photoshop, Illustrator, Lightroom)
Knowledge of website CMS (Shopify) and basic SEO
Understanding of Google Analytics and digital marketing performance
Previous experience managing stock and CRM systems
Confidence running stands or events at fashion shows
So, what will you be doing?
Handling all customer enquiries via phone and email
Assisting customers in the showroom and at shows offering personal styling advice
Taking and processing orders with care and attention
Managing the brands digital presence including email campaigns, website updates, and social media content
Writing and editing marketing content with an eye for tone and accuracy
Coordinating appointments, stock control, and order fulfilment
Supporting the founder with administration, customer care, and creative initiatives
For more information, a confidential chat, or to discuss your application please contact Georgie at i2i Recruitment as soon as possible.
Our mission of Making Recruitment Personal also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you havent received a response within 5 working days, please understand that your application has not been successful on this occasion.
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