Customer Account Executive

Job Description Central Employment are delighted to be working with a leading FMCG provider, as they look to recruit a Customer Account Executive, based in County Durham.

Up to £27,000 DOE
Peterlee, office based role
Reporting into the Customer Service Manager

Customer Account Executive profile:

As part of a busy and mutually-supportive Customer Services team, the role is key to building and maintaining great customer relationships, handling new orders, queries and major projects.

Key responsibilities of the Customer Account Executive:

Respond to incoming contacts from customers via telephone, website and email
Maintain and further develop relationships with existing customers
Accurately determine the order needs of customers
Liaise with other departments including Accounts, Purchasing and Warehouse in relation to satisfying Customer Orders and handling queries
Work with team members to ensure all customer needs are covered
Work with external Sales staff to help process their quotations, orders and queries
Undertake products training as and when required
Process information via our computerised order processing and accounts system
Create presentation documents in relation to orders/quotations using Microsoft Office progra...