Contact Centre Team Leader

Join Our Dynamic Team as a Contact Centre Team Leader!

Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Leader to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you.

About Us: Anglian is a leading player in the home improvement sector, known for our commitment to excellence in customer service. As we continue to expand, we are on the lookout for a Contact Centre Team Manager to join our dedicated team.

Key Responsibilities: As the Contact Centre Team Leader, you will be responsible for overseeing a team of skilled customer service representatives, ensuring exceptional service delivery and customer satisfaction. Your key duties will include:

Leading and motivating a team of call centre agents.
Setting performance targets and KPIs for the team.
Conducting regular coaching and training sessions to enhance team skills.
Implementing effective communication strategies to foster a positive team culture.
Analysing performance data to identify areas for improvement and implementing corrective measures.
Collaborating with other departments to streamline processes and enhance overall customer experience.
Qualifications:

Proven experience in a contact centre environment, with at least 2 years in a managerial role.
Strong leadership and motivational skill...