Concession Manager

Why choose Reiss?
With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.
Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.
For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.
What’s this role about?
As part of our Retail team, you’ll be joining our concession in Selfridges on a full-time permanent basis as our Concession Manager, who is responsible for ensuring the concession achieves targets, delivers results with commercial and operational excellence.
What you’ll be doing
Planning
the long-term concession goals
Managing
the overall concession operations and performance
Leading
the concession team to deliver exceptional customer experience by ensuring
a personalised and tailored service is provided
Managing
stock levels and making key decisions about stock control to minimise loss
Ensuring
that promotions, sales and merchandising instructions are carried out to
expected standards
Taking
responsibility for recruitment and retaining talent
Conducting
regular performance reviews and probation reviews
What you’ll ideally bring to the role
You’ll
have previous retail management experience in a similar size operation
A
passion for premium or luxury product helps, but we’re open to all retail
backgrounds
Have
a proven track record of increasing overall business performance
Have
a proven track record of delivering exceptional customer service through
your team
Be
highly visual and have excellent commercial product management skills
Be
able to flex between the customer service, operational, technical and
visual elements of the role
Be
confident working under pressure and thrive in a fast-paced retail
environment
Be
self-motivated, focused and driven to achieve team and individual goals
Be a great people manager, able to bring the best out of your team
Have good written and verbal communication skills
What we’ll do for you
Seasonal business wear allowance
Generous employee discount
Rewarding bonus and commission structures
Wellbeing and financial support through our Employee Assistance Programme
Fully funded health support through our medical cash plan
Fitness discounts
Family friendly policies including enhanced parental pay
25 days annual leave
Employee referral scheme
Career development opportunities
Apply now to start your story at Reiss…
#WeAreReiss
We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.
It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect
We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.
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