Complaints Handler
Posted a day ago
- Arkley, Greater London
- Any
- External
- Expires In 3 months
Complaints Handler
OA are recruiting for a Complaints Handler to join our client’s successful and growing team.
The job holder is expected to act as first contact for complaints processes, identifying where cases can be easily resolved; taking steps to decline, resolve or initially accept cases, and move them through the complaints process, adhering to timelines and quality standards.
Location: Borehamwood
Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid working: 3 days in the office and 2 days from home after a successful 6-month probation period.
Salary: Up to £26,000 – depending on experience
Complaints Handler Benefits:
23 days holiday + UK bank holidays
Life assurance
Private health care for you and dependents
Employee assistance programme, including GP line, cashback for treatments, advice line
Season ticket loan
Rental deposit loan
Annual leave purchase scheme
Complaints Handler Key Responsibilities:
Respond to complainants and members with initial advice on disputes, including whether to accept, resolve, or decline cases.
Draft and respond to emails, letters, and calls from relevant parties.
Manage incoming post and emails, ensuring timely processing and access for case assessors.
Monitor case volumes and flag potential backlogs or resourcing issues.
Check and process all case evidence accurately and in line with procedures.
Allocate cases to assessors on time, escalating a...
OA are recruiting for a Complaints Handler to join our client’s successful and growing team.
The job holder is expected to act as first contact for complaints processes, identifying where cases can be easily resolved; taking steps to decline, resolve or initially accept cases, and move them through the complaints process, adhering to timelines and quality standards.
Location: Borehamwood
Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid working: 3 days in the office and 2 days from home after a successful 6-month probation period.
Salary: Up to £26,000 – depending on experience
Complaints Handler Benefits:
23 days holiday + UK bank holidays
Life assurance
Private health care for you and dependents
Employee assistance programme, including GP line, cashback for treatments, advice line
Season ticket loan
Rental deposit loan
Annual leave purchase scheme
Complaints Handler Key Responsibilities:
Respond to complainants and members with initial advice on disputes, including whether to accept, resolve, or decline cases.
Draft and respond to emails, letters, and calls from relevant parties.
Manage incoming post and emails, ensuring timely processing and access for case assessors.
Monitor case volumes and flag potential backlogs or resourcing issues.
Check and process all case evidence accurately and in line with procedures.
Allocate cases to assessors on time, escalating a...