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Complaints Administrator

Posted 23 days ago

  • Birmingham, West Midlands
  • Contract
  • £17 to £19 /Yr
  • Sponsored
  • Expires In 5 days
We are looking for an experienced Complaints Administrator to join the team of an established housing association in the West Midlands offering a great opportunity,
Mon- Fri/ 37.5 hrs
Hybrid
Birmingham
Temporary
�17-19ph paid weekly
As a Complaints Administrator, you will be:
  • Managing the complaints inbox
  • Responding to a high volume of tenant enquiries, ensuring complaints are dealt with promptly
  • Providing updates to tenants on complaints by phone and by letter
  • Liaising with teams across the business to coordinate information relating to complaints
  • Updating excel trackers and using other IT systems
To be successful as a Complaints Administrator, you need:
  • Strong admin skills
  • To have a good understanding of excel
  • Ability to develop stakeholder relationships
  • To be able to communicate well with customers, ensuring good customer service at all times
If this is of interest to you, please apply with your most up to date CV or get in touch with Samuel to discuss the opportunity.
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