Complaint Lead

Complaints Lead Hourly Rate: £15.84 PAYE
Location: Pitsea
Job Type: Temporary, Immediate Start, hybrid (full time in office during training period)
We are seeking a Complaints Lead for a housing association based in Pitsea. This role is crucial for thoroughly investigating and resolving complaints raised by residents efficiently and effectively. The successful candidate will play a key role in fostering a positive complaint handling culture, driving service improvements, and maintaining positive landlord-resident relationships.
Day-to-day of the role: Thoroughly investigate and resolve complaints raised by residents, ensuring a fair resolution at the earliest opportunity.
Adhere to the guidelines outlined in the Housing Ombudsman Complaints Handling Code.
Foster a positive complaint handling culture within the organisation.
Drive service improvements based on feedback and complaint outcomes.
Maintain and enhance positive landlord-resident relationships through effective communication and resolution strategies.
Required Skills & Qualifications: Proven experience in handling housing complaints.
Strong understanding of the Housing Ombudsman Complaints Handling Code.
Excellent investigative and problem-solving skills.
Ability to handle complex complaints with a fair and bala...