Community Support Administrator

Our client is a well established charity that provide many services to the local community of Wakefield and the surrounding areas, these services support all ages and the charity is well respected locally. �They now need an administration support/customer service administrator to join their team and support 6 staff with their diary management and be the first point of contact on the phone, email, social media and face to face to the young adults who are accessing services.� There are many people, local to Wakefield, who access the charity for community support and guidance and a friendly, caring and approachable nature would be suited to this role.� This role will require a DBS check.

Responsibilities

• Respond to enquiries received via phone, email, social media or in person in a timely manner


• Actively listen and understand the needs of individuals and provide information and signpost to the most appropriate service


• Record messages in detail from others and ensure they are passed on in a timely manner


• Manage records for services and individuals inputting data accurately


• Book venues for internal and external events and arrange refreshments if needed


• Attend meetings, take minutes and provide follow up administrative support


• Arrange documentation including letters, agreements, booking forms


• Support and liaise with the Communications and Marketing Officer


• Cover reception duties as required


• Liaise with Finance and HR for support with bursaries and any additional funding requirements


• To be aware of the company safeguarding policies for children, young people and vulnerable adults and follow procedures as necessary

This role brings a very generous holiday entitlement and will require a DBS check.