Collections Officer

Collections Officer Lambeth, London Full Time - Hybrid/Remote Temporary We are currently searching for a prospective Collections Officer to join a team based in Lambeth, on a full time basis on temporary ongoing basis. The Collections Officer will play a crucial role in ensuring the collection of service charges, managing a diverse portfolio of accounts, and will be responsible for the collection of both current and former housing related debt. This role offers hybrid/remote working with 1 day a week based in office and 4 days working from home. RequirementsPrevious experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environmentKnowledge of IT processes, including Word and ExcelFamiliarity with the law concerning service charges and the statutory legal basis of landlord and tenant relationshipsUnderstanding of service charge account administration principlesAbility to work towards and meet financial targets set by managementExcellent communication and interpersonal skillsExperience working in arrears reduction and monitoringApproachable and friendly natureRole ExpectationsManage a large portfolio of service charge accounts, ensuring payments are kept up to dateIssue letters and statements to account holders as necessaryAuthorize and monitor payment plans, ensuring complianceLiaise with other teams to resolve customers' service charge queries efficientlyRecommend legal action in cases of non-paymentResponsible for the collection of housing related debt (current and former)Work alongside key partners, internal and externalManage a complex caseload and initiate legal action for debt recoveryWork as part of a team to achieve targets and maximise the company's incomeFlexible working hours, including evenings and one weekend per monthIf you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to #####
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