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Collections Agent

Posted a day ago

  • Forest Hall, Tyne and Wear
  • Any
  • External
  • Expires In 3 months
Berry Recruitment is out looking for an experienced Administrator/ Colections Agent

Contract until 31st of December 2025.

Hybrid ( 2 days in the office) - Monday to Friday

Pay £14.01 an hour - weekly pay

MUST BE SC Cleared

Key Responsibilities

Talk with customers who are having difficulties repaying their debt. Listen to them and understand their personal circumstances by completing income & expenditure assessments.
Maintain a professional approach, while showing compassion and empathy for their situation
Negotiate and appropriately challenge customers, ensuring that the debt is paid over a reasonable timescale
Identify and work with vulnerable customers and customers with protected characteristics to achieve a positive outcome
Deliver appropriate solutions for customers based on their circumstances, such as payment plans Experience

Experience of working in a contact or call centre environment
Ability to communicate clearly and concisely with people at all levels both internally and externally.
Ability to build effective and positive relationships whilst delivering a high standard of customer service
Experience of dealing with vulnerable and potentially vulnerable customers, treating them empathetically and taking appropriate measures to support them
Excellent negotiation skills and the ability to challenge customers where appropriate
Seek to solve problems and suggest solutions before having to escalate them
A...