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Client Relations Specialist
Client Relations Specialist
Client Relations Specialist
Posted 6 months ago
- London, Greater London
- Any
- External
About Our Client You will be working for a top Law Firm which works exclusively for high net worth clients based in London.
Job Description As Client Relations Specialist you will be the first point of contact for prospective clients, responding to online enquiries and answering phone calls with warmth and sensitivity.Other duties include:Liaise with a team of solicitors, and understand the best match for a prospective client, and work with that professional to arrange and prepare for the initial client meeting.Welcome clients to initial meetings with solicitors and follow up afterwards.Maintain relationships and engage with clients to ensure that they receive the best possible care and service.Maintain immaculate records, and monitor and optimise your own KPIs.Other ad hoc administrative duties which will need to be undertaken and some potential project work The Successful Applicant The successful Client Relations Specialist will possess the following:Experience working in a client-facing or operations roleDegree level education from a good university is desirable, but not essentialLegal understanding is beneficialExcellent communication and interpersonal skillsExcellent telephone manner - articulate and able to adapt style and tone accordinglyHigh level of emotional intelligenceGood stakeholder managementHighly organised and with a good eye for detailsAbility to multi-task and prioritise effectivelyTenacious and able to work under pressureA real desire to understand how our business operates and succeeds What's on Offer The position is full time and permanent.Start date: ImmediateShift work and some weekend work required on a rota basisCompetitive salary paying up to £34,000 depending on experienceDiscretionary bonus25 days annual leaveExcellent employee benefits (private health and dental insurance, EAP)
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Job Description As Client Relations Specialist you will be the first point of contact for prospective clients, responding to online enquiries and answering phone calls with warmth and sensitivity.Other duties include:Liaise with a team of solicitors, and understand the best match for a prospective client, and work with that professional to arrange and prepare for the initial client meeting.Welcome clients to initial meetings with solicitors and follow up afterwards.Maintain relationships and engage with clients to ensure that they receive the best possible care and service.Maintain immaculate records, and monitor and optimise your own KPIs.Other ad hoc administrative duties which will need to be undertaken and some potential project work The Successful Applicant The successful Client Relations Specialist will possess the following:Experience working in a client-facing or operations roleDegree level education from a good university is desirable, but not essentialLegal understanding is beneficialExcellent communication and interpersonal skillsExcellent telephone manner - articulate and able to adapt style and tone accordinglyHigh level of emotional intelligenceGood stakeholder managementHighly organised and with a good eye for detailsAbility to multi-task and prioritise effectivelyTenacious and able to work under pressureA real desire to understand how our business operates and succeeds What's on Offer The position is full time and permanent.Start date: ImmediateShift work and some weekend work required on a rota basisCompetitive salary paying up to £34,000 depending on experienceDiscretionary bonus25 days annual leaveExcellent employee benefits (private health and dental insurance, EAP)
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