Client Administration Manager
Posted 2 days ago
- Sands, Buckinghamshire
- Permanent
- Career progression, company benefit
- £30,000 to £35,000 /Yr
- Sponsored
- Expires In a month
Client Administration Manager
Location: High Wycombe
Hours: Monday to Friday, 40 hours per week- Flexible hours of choice of start and finish times
5 days in office
Parking onsite
Salary: £30 - £35k dependant on experience + company benefits
About the Client
Our client is a well-established, family-run business with a rich heritage in delivering high-quality products and services. They have built their reputation on exceptional customer service and a commitment to precision, reliability, and long-term client relationships. As part of their continued growth, they are looking for an organised and detail-oriented Account Manager to join their dedicated team. In this role, you will be the main point of contact for a diverse portfolio of clients, acting as the vital link between customers and the operational teams. This is a administrative-focused position that requires strong organisational skills, attention to detail, and a proactive approach to managing work in progress. Please note that no sales related tasks are involved in this opportunity,
Key Responsibilities:
* Project Coordination: Create and manage detailed job bags, ensuring all instructions are accurate and clear for production teams.
* Client Communication: Act as the main point of contact for clients, providing regular updates on project status and managing timelines effectively.
* Order Management: Raise accurate estimates, process orders, and track work progress using the company's MIS system.
* Production Oversight: Collaborate with Operations Managers to ensure products are manufactured to exact customer specifications, maintaining high quality standards and on-time delivery.
* Logistics Support: Coordinate with the Warehouse and Purchasing Manager to manage stock and supplier relationships, ensuring timely delivery of goods.
* Issue Resolution: Investigate and resolve any operational challenges quickly and efficiently, minimising disruption to clients.
* Billing Preparation: Prepare jobs for accurate customer invoicing, ensuring all details are captured correctly for financial reporting.
* Process Improvement: Contribute to continuous improvement initiatives, identifying opportunities to streamline processes and enhance customer satisfaction.
* Team Collaboration: Work closely with colleagues across all departments, providing support where needed and sharing workload during peak periods.
Key Skills:
* Strong organisational skills and attention to detail.
* Excellent communication skills, both written and verbal.
* Adaptable to manage multiple tasks and deadlines in a fast-paced environment.
* Proficiency in Microsoft Office and experience with CRM or MIS systems is highly desirable.
* Problem-solving mindset with the confidence to make independent decisions.
* A collaborative, team-oriented approach with a willingness to support colleagues.
What’s on offer?
* Career progression in a growing business with a hugely supportive working culture
* Flexible hours
* 23 days annual leave + long service days
* Auto-enrolment pension scheme
* Death in service benefit
* Volunteer days
* On-site parking
* Employee Ownership Trust
Location: High Wycombe
Hours: Monday to Friday, 40 hours per week- Flexible hours of choice of start and finish times
5 days in office
Parking onsite
Salary: £30 - £35k dependant on experience + company benefits
About the Client
Our client is a well-established, family-run business with a rich heritage in delivering high-quality products and services. They have built their reputation on exceptional customer service and a commitment to precision, reliability, and long-term client relationships. As part of their continued growth, they are looking for an organised and detail-oriented Account Manager to join their dedicated team. In this role, you will be the main point of contact for a diverse portfolio of clients, acting as the vital link between customers and the operational teams. This is a administrative-focused position that requires strong organisational skills, attention to detail, and a proactive approach to managing work in progress. Please note that no sales related tasks are involved in this opportunity,
Key Responsibilities:
* Project Coordination: Create and manage detailed job bags, ensuring all instructions are accurate and clear for production teams.
* Client Communication: Act as the main point of contact for clients, providing regular updates on project status and managing timelines effectively.
* Order Management: Raise accurate estimates, process orders, and track work progress using the company's MIS system.
* Production Oversight: Collaborate with Operations Managers to ensure products are manufactured to exact customer specifications, maintaining high quality standards and on-time delivery.
* Logistics Support: Coordinate with the Warehouse and Purchasing Manager to manage stock and supplier relationships, ensuring timely delivery of goods.
* Issue Resolution: Investigate and resolve any operational challenges quickly and efficiently, minimising disruption to clients.
* Billing Preparation: Prepare jobs for accurate customer invoicing, ensuring all details are captured correctly for financial reporting.
* Process Improvement: Contribute to continuous improvement initiatives, identifying opportunities to streamline processes and enhance customer satisfaction.
* Team Collaboration: Work closely with colleagues across all departments, providing support where needed and sharing workload during peak periods.
Key Skills:
* Strong organisational skills and attention to detail.
* Excellent communication skills, both written and verbal.
* Adaptable to manage multiple tasks and deadlines in a fast-paced environment.
* Proficiency in Microsoft Office and experience with CRM or MIS systems is highly desirable.
* Problem-solving mindset with the confidence to make independent decisions.
* A collaborative, team-oriented approach with a willingness to support colleagues.
What’s on offer?
* Career progression in a growing business with a hugely supportive working culture
* Flexible hours
* 23 days annual leave + long service days
* Auto-enrolment pension scheme
* Death in service benefit
* Volunteer days
* On-site parking
* Employee Ownership Trust