Claims Handler (Permanent)

Motor Claims Handler Salary: £30,000 - £40,000 per annum, dependent upon experience Manchester (Spinningfields HQ) 5 days in-office during 6-month probation, reducing to 2 days in-office post-probation (hybrid) Term: Full-Time, Permanent We are seeking a proactive and detail-oriented Motor Claims Handler to manage a portfolio of Motor, Credit Hire , and Third-Party Property Damage claims. The successful candidate will play a key role in the fair and efficient resolution of motor claims while delivering exceptional service to our broker partners and insured customers. They provide Motor, Property, and Liability insurance to large and medium-sized businesses and the public sector exclusively through brokers. They are a people-focused, values-driven organisation with a strong One Team ethos and a culture that encourages individual development, collaboration, and professionalism. Manage a caseload of Motor claims , with a focus on Credit Hire and Third-Party Property Damage , from notification to settlement. Investigate liability and assess causation, indemnity, and quantum for all claims. Handle third-party interactions, including negotiating settlements and disputing exaggerated or fraudulent claims. Ensure all claims are handled in line with internal policies, industry regulation, and service-level agreements. Proactively manage the progression of claims to drive timely resolution and minimise indemnity spend. Accurately record and manage claims data in internal systems. Contribute to continuous improvement efforts within the motor claims team. Solid experience in Motor Claims Handling , particularly with Credit Hire and Third-Party Property Damage . A working understanding of credit hire principles, protocols, and litigation risk. Commitment to ongoing professional development including interest in CII qualifications. Excellent Pension Scheme Annual Performance-Based Bonus Private Medical Insurance & Cashback Scheme Hybrid Working (after probation) 25 Days Annual Leave + Your Birthday Off Enhanced Family-Friendly Policies CII Study Support & Career Development Employee Assistance Programme Group Life Insurance Cycle to Work Scheme Season Ticket Loan This is a fantastic opportunity to join an innovative, fast-growing insurer where your expertise in motor claims and commitment to excellence will be valued and rewarded. If you're passionate about resolving motor claims fairly and efficiently and want to grow in a dynamic environment we d love to hear from you.