Chief Operating Officer

Salary: Competitive + bonus schemeLocation: Hybrid role with office base in Whitechapel, London. Some national travel required, expenses paid.About Us: The Good Care Group is a leading home care provider committed to delivering outstanding in-home care services across the UK. With a focus on enhancing the health outcomes and quality of life for our clients, we pride ourselves on service excellence and innovative care solutions. As we continue to grow and evolve, we are seeking a dynamic and experienced Chief Operating Officer (COO) to join our senior leadership team and drive our operational success.Job Summary: The COO will lead the operations of The Good Care Group, ensuring the delivery of high-quality, client-centred in-home care services. You will work closely with business directors to define and execute our strategic operational plan, driving client base development, resource retention, and business growth through organic development and acquisitions. As the COO, you will foster a culture of service excellence, ensuring compliance with regulatory standards, and maintaining strong relationships with external partners.Key Responsibilities:Lead the strategic direction, operational management, and performance of The Good Care GroupDefine and deliver operational plans to achieve business growth, client satisfaction, and financial targetsIdentify and develop new business opportunities, products, and partnerships to enhance our service offeringsEnsure all employees understand and embody the company's vision, mission, and valuesCoach, develop, and support the team to drive performance, engagement, and contribution to business objectivesEstablish and monitor KPIs across the business to ensure operational success and alignment with strategic goalsMaintain compliance with regulatory standards and ensure the business is always inspection-readyDrive a positive, values-based culture throughout the organisationCollaborate with the senior leadership team to ensure systems support quality, growth, and efficiencyCompetencies: Essential:Extensive experience in UK health and social careProven track record of managing and growing high-quality servicesStrong awareness of sector trends and market changesExperience in strategic planning and executionExcellent communication, interpersonal, and presentation skillsAbility to build strong relationships with senior leaders and external partnersStrong financial acumen and experience in achieving financial targetsResilient, energetic, and able to lead and manage changeAlignment with company values and purposeDesirable:Experience in a multi-site, contract-driven businessProven ability to identify and capitalise on business growth opportunitiesAdvanced degree (MSc/MA or equivalent) in business administration or a relevant fieldWhy Join Us:Be part of a dedicated team committed to making a difference in the lives of our clientsLead a growing, innovative company with a strong reputation in the home care sector - rated outstanding by the CQC in all five categoriesCompetitive salary and benefits package including:Private healthcareBonus schemeFamily friendly benefitsWork from anywhere in Europe for up to 30 days per yearHoliday buy and sell schemePaid volunteer daysGreat workplace culture with supportive team and managementFlexible working split between home and office base in WhitechapelApplication Process: If you are a strategic, results-driven leader with a passion for delivering high-quality care, we would love to hear from you. Please apply with your CV and a cover letter.The Good Care Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. By submitting your details, you acknowledge that The Good Care Group is collecting, processing and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice