Care & Quality Compliance Coordinator

Are you passionate about maintaining high standards in care? Join First City and play a key role in supporting care quality and compliance across our services.

First City is a respected care provider committed to delivering outstanding care across Swindon and the surrounding areas. We are currently recruiting for a confident, detail-oriented, and supportive Compliance Administrator to join our team.

You MUST have:

• A minimum of 1 year' hands-on care experience - ideally within a community-based setting.
  (Applications without this essential experience will not be considered.)

About the Role
This role is ideal for someone with practical care experience who is ready to transition into a compliance-focused position. You'll be responsible for supporting frontline staff, ensuring regulatory standards are met, and promoting a culture of continuous improvement.

Location: Swindon
Salary: £26,000 per annum
Hours: 40 hours per week (Monday to Friday, 08:30-17:00)
Some flexibility may be required based on business needs

Key Responsibilities

• Monitor and review alerts and care notes using our digital care management system
• Audit documentation and ensure compliance with CQC regulations
• Identify and address gaps in care delivery
• Escalate concerns to appropriate personnel and follow up on actions
• Support and guide staff through constructive conversations
• Promote best practices and quality assurance across the care team
• Conduct community-based shadowing to observe care delivery and align policy with practice
• Assist in developing action plans based on audit findings

Requirements

• Minimum 1 year hands-on care experience (ideally community-based)
• Familiarity with CQC standards, Fundamental Standards, and person-centred care plans
• Strong written and verbal communication skills
• Ability to confidently and professionally challenge poor practice
• Comfortable using computer systems and technology
• Friendly, proactive, and reliable with strong attention to detail

What We Offer

• Full training and ongoing professional development
• Access to Blue Light Card discount scheme
• Local motor maintenance discount
• 28 days' annual leave (including bank holidays)
• Free onsite parking
• Employee Assistance Programme (Health Assured)
• Workplace pension with Nest
• Refer-a-friend bonus scheme

Why Join Us?
At First City, you'll be part of a team that values quality, collaboration, and continuous improvement. If you're ready to grow your career in care and compliance, we'd love to hear from you.