Call Centre Agent

Job Title: Call Centre Agent
Location: Essex
Salary: £22,000 – £25,000
About the Role:
We are seeking a confident, reliable, and customer-focused Call Centre Agent to join our growing team in London. In this role, you will be the first point of contact for customers, handling inbound and/or outbound calls to resolve queries, provide information, and ensure a high standard of customer satisfaction.
This is an excellent opportunity for someone who thrives in a fast-paced, target-driven environment and enjoys engaging with people.
Key Responsibilities:
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Handle a high volume of inbound and/or outbound calls in a professional manner
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Provide accurate information and support to customers regarding products or services
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Resolve customer enquiries and complaints quickly and effectively
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Log all calls and customer interactions accurately in the internal system
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Meet daily, weekly, and monthly performance targets including call quality and customer satisfaction
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Escalate complex issues to the appropriate team or supervisor when necessary
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Work collaboratively with colleagues and departments to improve customer service delivery
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Follow company policies, procedures, and compliance requirements
Requirements:
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Previous experience in a call centre or customer service environment is preferred
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Excellent verbal communication and active listeni...