Business Travel Consultant - OOH

Are you an experience OOH Business Travel Consultant? Are you fully trained in Sabre GDS?

We have an exciting opportunity for an (fully homeworking) Out of Hours Business Travel Consultant to join a reputable Travel Management Company.

This role will support the travel operation (out of hours) by providing assistance to our customers whose travel has been disrupted, or who need to make urgent travel bookings.

The Job:

Answering calls and emails from clients in a polite, efficient, and professional manner
Offering expert advice in all aspects of travel
Maintain the outstanding level of customer service provided by the 'day' team
Work as part of an efficient team, communicating effectively both internally and externally
To issue, re-issue and perform re-calculations of international and domestic airfares
Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel and all ground product
Providing additional Quality Control to day team processes when call volumes permit.
Provide 'risk analysis' of global travel news and communicate to Senior Management as appropriate
Creation and provision of traveller tracking reports for communication to clients in the event of a major eventThe Person:

The role of the Senior Business Travel Consultant can be a pressured one due to the emotion of travel. When disruption occurs, it typically means considerable disruption for our clients and their fam...