Automotive Service Administrator

Job: Service Administrator for Commercial Main Dealership

Location: Heathrow
Salary: £29,000 Basic Salary + Bonus - £35,000
Hours: Monday to Friday – 40 hours/week - 1 in 3 Saturdays – 7am to 12 Noon

About the Role:

We’re looking for a proactive Service Administrator to join our customer-focused team at a commercial main dealership. In this vital front-of-house and support role, you will act as the single point of contact for customers throughout the service process—ensuring clear communication, timely updates, and top-tier customer care.

You'll also support Service and Parts Advisors by handling phone calls, walk-in enquiries, and essential admin duties.

Key Responsibilities:

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Welcome and assist customers in-person and via phone

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Manage contactless Check-in/Check-out (Tjekvik system)

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Update customers on service progress, outstanding work, and recalls

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Process service requests, authorisations, and future work scheduling

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Maintain accurate service records and invoice filing

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Support voicemail management and internal communication

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Maintain a professional, friendly front-of-house experience

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Engage in training toward Accredited Service Advisor status

Requirements

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Customer service experience in a fast-paced environment

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Strong communication and interpers...