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Application Support Engineer (Insurance)

Posted a day ago

  • London, Greater London
  • Any
  • External
  • Expires In 3 months
Job Description Application Support Engineer (Insurance)
6 months contract (Via umbrella, inside IR35)
London – 2 to 3 days per week onsite.

We are seeking a skilled and motivated Application Support Engineer to provide interim hands-on support for several applications that are being transitioned from our sister company.
The ideal candidate will have a strong background in supporting a wide range of SaaS and COTS products, with specific experience of insurance applications.
This role involves troubleshooting, resolving technical issues, and providing exceptional customer support to ensure the smooth operation of our software solutions. The solutions supported cover several mid and back-office teams such as Finance, Underwriting Operations, Claims, Actuarial, Risk and People teams.

Responsibilities:
Provide technical support for a wide range of SaaS and COTS applications
Troubleshoot and resolve application issues reported by end users quickly. Using your knowledge and skills to help us resolve problems fast
Collaborate with development teams and at vendors to identify and fix issues
Oversee the day-to-day operations of various applications, ensuring they are running efficiently and effectively
Monitor system performance and health, addressing potential issues proactively.
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