Aftersales Advisor

Job Description Job Introduction\n\nAn exciting opportunity has arisen for a new position as an Aftersales Advisor to join our MG dealership in Northampton.\n\nThis is an exciting opportunity to join the team ahead of our new dealership opening in June / July 2025. MG is one of the fastest growing automotive brands and, with an extensive list of new models lined up for release, the successful candidate will be joining this exciting journey. \n\nThe hours of work are Monday - Friday rotating weekly between 8am to 5pm and 9am to 6pm, as well as working Saturdays 8.30am to 1pm on a rota basis.\n\nAs an Aftersales Advisor, you will work closely with both the customers and our staff to make sure the customers’ needs are met. You’ll also gain the knowledge to accurately look up all the vehicle components that our technicians require to repair them.\n\nRole and responsibilities \n\nHandling all customer requirements for service, parts and vehicle repairs in an efficient and professional manner.\nAdvising customers of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.\nLiaising with the workshop to ensure they have the correct parts and that all the information from the customer is accurate for a seamless visit.\nUsing our online parts catalogues to look up accurate parts and sourcing them when