Administrator

Job Details:

Location: Darlington – Office Based  

Full-time

Permanent

£23,(Apply online only)–£25,(Apply online only) dependent on experience

About the role:

We are seeking a proactive and professional individual to join our client as an Administrator. This new permanent position is ideal for someone with excellent communication skills who can manage high volumes of emails and phone calls while maintaining a courteous and professional manner.

You will be responsible for generating and managing documentation and associated invoices to leaseholders via our IT system, processing incoming payments, and managing arrears through structured follow-up. You will be working within a friendly team of 12 with a great office environment and culture. 

Key Responsibilities:

• Creating and sending out invoices and documents to leaseholders
• Handling and recording incoming payments accurately
• Chasing outstanding payments professionally and efficiently
• Managing a high volume of phone calls and emails
• Responding to leaseholder queries with clarity and courtesy
• Keeping precise and up-to-date records using our IT systems

About you

To be successful, you will:

• Communicate clearly and effectively, both in writing and over the phone
• Be highly organised with a keen eye for detail
• Demonstrate confidence and professionalism when speaking with leaseholders
• Show enthusiasm to learn
• Ideally bring housing experience, though it's not essential
• Experienced admin in a busy environment 

RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion.