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Administrator

Posted a month ago

  • West Cliff, Dorset
  • Contract
  • £16.30 /Yr
  • Sponsored
  • Expired - 4 days ago




  • Empower team members by providing clear guidance, support and coaching on complex technical processes and systems within a set of guidelines, fostering a collective talent that results in enhanced performance and achievement of objectives.

  • Meet customer expectations through effective call handling by demonstrating exceptional communication skills, active listening, and empathy. Resolve complex and escalated enquiries from internal/external stakeholders promptly and professionally, provide accurate information, and ensure a positive customer experience.

  • Organise multi-agency meetings which can be complex.�� Capture accurately decisions and summarise key information effectively during meetings.

  • Maintain a high level of knowledge of processes and procedures in own area of work.

  • Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases.

  • Collect, collate, analyse, and disseminate statistical data relevant to the service unit.

  • Interrogate, review and interpret diverse information efficiently, to extract required information for daily tasks.� Provide meaningful insights through the dissemination of information, contributing to informed decision-making and effective monitoring of service performance.

  • Contribute to the redesign of workflows within databases to enhance efficiency.

  • Ensure that data area records are meticulously maintained and kept up to date.



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