Administrator & Expeditor - Customer Support

Administrator & Expeditor - Customer Support
�27,000 - �29,000 (pro rata) + Training + Hybrid Working + 33 Days Holiday
Location: Farnborough
Contract: 6-12 Month Temp to Perm | Immediate Start Available
Are you a highly organised multitasker with strong communication skills and a passion for delivering excellent service? Join a global leader in water technology and become a vital part of a fast-paced, collaborative support team.
We're looking for an Administrator & Expeditor to manage customer communications, schedule visits, process orders, and support multiple departments with a variety of admin tasks-all while ensuring ERP and CRM systems are accurate and up to date.
The Role:

• Handle inbound/outbound customer calls and emails, delivering outstanding service within KPIs
• Monitor shared inboxes, responding or escalating queries promptly
• Arrange customer site visits via phone or email and keep all stakeholders updated
• Process orders and transactions accurately and efficiently, capturing all necessary details
• Update ERP/CRM systems with customer, supplier, and job information
• Organise and prioritise service work to meet time-sensitive demands
• Flag any site issues or potential complaints to the management team
• Support cross-functional teams with administrative and coordination tasks
• Collaborate across departments to ensure smooth customer and operational support
• Stay calm under pressure, balancing multiple responsibilities and shifting priorities

You'll Need:

• Proven experience in administration, order processing, or expediting
• Confident communicator across phone, email, and internal systems
• Strong attention to detail and ability to juggle multiple tasks simultaneously
• Familiarity with ERP and CRM systems (Salesforce experience a plus)
• Team player with a proactive mindset and willingness to support others
• Commutable distance to Farnborough (essential)

What's On Offer:

• Competitive salary and holiday package
• Hybrid working (following training period)
• Flexible contract: 6-12 month temp to perm
• Full onboarding and training provided

Reference Number: BBBH (phone number removed)
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ed Douglass at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
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