Administrator and Customer Service Officer

My public sector client based in Birmingham City Centre is looking for an Administrative/Customer Service Officer to work within their team. This is a temporary assignment Monday to Friday paying £12.21 p/hr, full time 37.00 hours a week, you will be expected to work in the office for a minimum of three weeks to receive training, prior to moving to hybrid working (60% office attendance).

As part of this role, you will be required, but not limited to, the following responsibilities:

• Provide high level customer service, and must be confident in answering phone lines and liaising with internal and external stakeholders
• Responding to emails and correspondence
• Inputting data, scanning paperwork, letters and documents
• General administration support

Skills required:

• Able to prioritise workload and adapt to changeable deadlines
• Highly customer-focused and experienced
• Good communications in both written and verbal form
• Have the ability to maintain a high level of accuracy and apply high levels of attention to detail

Please note this role will require a DBS check, and three years referencing.

If you feel that you would have the necessary skill set for this role and are ready to take on a new challenge, please apply online. Due to the high volume of applications for this role we may not be able to contact every candidate who applies.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.