Account Manager - Hard Services

Job Description Job Purpose: To coordinate all hard services resources and stakeholders to deliver a high level of service to clients with maximum efficiency and in a safe, sustainable and collaborative manner.\n\nCustomer Relationship Management\n\nTo build and maintain a good relationship with the customer and their staff, to provide regular feedback on the FM performance, discuss quotations, issues, client updates, oversee quote requests and develop good working relationships with the service delivery teams, as well as the customer and inter customer divisions.\n\nAct as single point of contact for all site Facilities Coordination and communication.\n\nCommercial, Finance & Delivering\n\n * Manage the account finance, ensuring all business and commercial aspects are managed professionally.\n\n * Lead the customer account development, responsible for organisational design, strategy setting, customer relationship building, business development and project management.\n\n * To lead, direct and motivate the team to enable contribution to the best of their ability and maximise their potential\n\n * Ensuring financial and operational compliance\n\n * Ensuring effective working relationships are enhanced with key stakeholders by regularly exceeding the standard of work delivered and delivering leadership to the account managers across multipl...