Account Administrative Support
Posted a day ago
- Carloggas, Cornwall
- Any
- Sponsored
- Expires In a month
JOB DESCRIPTION
Account Administrative Support
Part Time - 20 Hours Per Week Wednesday - Friday
The role would be split over the three days such as 7, 7 & 6 Hours. Some flexibility on times but not days.
PURPOSE OF THE JOB
To provide a comprehensive administrative support to the team and to provide co-ordination to engineers and subcontractors as required, to also support all Business Operations portfolio. To assist with managing the cleaning contract and tenancy works and inspections.
MAIN DUTIES AND RESPONSIBILITIES
* Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
* To assist with the Negation of subcontracted maintenance works, followed up with planning and control work on site, Health & safety and compliance documentation;
* To co-ordinate all sub-contractor site visits to ensure full compliance
* Take ownership of management reports and achieve results within quality and time restraints.
* To assist with the management the CAFM system including system integration & improvement, data entry and the production of operational reports for KPI measurement reporting;
* Formulate recharges and tracking costs for additional requested works to any building included portfolio.
* Convey messages and ideas clearly and openly. Involve people and influence decisions.
* Understand and oversee Admin / Office procedures and processes and operate them to the required standard. Examples of these are (but not limited to):-
- To oversee the operation of the Helpdesk efficiently ensuring all calls are dealt with and allocated to engineers in a timely manner
- Research and scope out potential ideas for departmental project and efficiency work
- Provide customer feedback and progress chasing of customer requests
- To carry out general office / contract support duties
- To assist the CBRE Manager and support in any other office duties seen fit.
- To Manage closely all Work in Progress and advise on time scales and deadlines
- Overview of all sub-contractor log books and site log books
- Over seeing statutory compliance maintenance and ensuring log books are updated accordingly
- Producing various client reports and contract review packs as and when required
PERSON SPECIFICATION
Education
* A good basic education is essential, with at least GCSE passes in Maths and English or equivalent. [Essential]
* Higher educational qualifications to ‘A’ level/HNC/D or degree would be beneficial or equivalent. [Desirable]
Training
* Good PC based skills, with experience in Word/Excel and Outlook – intermediate to advance level. [Essential]
Experience
* Microsoft – PowerPoint, Excel, Word and outlook Skills - [Essential]
* Experience in raising Purchase Orders and Invoice [Essential]
* Knowledge of soft services contracts [Desirable]
* Experience in a Facilities Management role. [Desirable]
* Previous experience tenancy management and carrying out tenant building condition surveys. [Desirable]
Aptitudes
* Must be flexible and demonstrate a strong sense of customer focus.
* Excellent verbal, and good basic standard of written, communication skills.
* Self-motivated and systematic.
* Results/ task orientated, attention to detail and accuracy.
* Excellent time management and organisational skills.
* Commitment to continuous improvement.
* Ability to work as part of a team, as well as independently.
Character
* Committed to customer service delivery.
* Reliable and committed.
* Confidential and discrete approach.
* Calm manner, able to work under pressure and with changing demands and priorities.
* Smart appearance.
* Be flexible to work outside core office hours from time to time
Account Administrative Support
Part Time - 20 Hours Per Week Wednesday - Friday
The role would be split over the three days such as 7, 7 & 6 Hours. Some flexibility on times but not days.
PURPOSE OF THE JOB
To provide a comprehensive administrative support to the team and to provide co-ordination to engineers and subcontractors as required, to also support all Business Operations portfolio. To assist with managing the cleaning contract and tenancy works and inspections.
MAIN DUTIES AND RESPONSIBILITIES
* Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
* To assist with the Negation of subcontracted maintenance works, followed up with planning and control work on site, Health & safety and compliance documentation;
* To co-ordinate all sub-contractor site visits to ensure full compliance
* Take ownership of management reports and achieve results within quality and time restraints.
* To assist with the management the CAFM system including system integration & improvement, data entry and the production of operational reports for KPI measurement reporting;
* Formulate recharges and tracking costs for additional requested works to any building included portfolio.
* Convey messages and ideas clearly and openly. Involve people and influence decisions.
* Understand and oversee Admin / Office procedures and processes and operate them to the required standard. Examples of these are (but not limited to):-
- To oversee the operation of the Helpdesk efficiently ensuring all calls are dealt with and allocated to engineers in a timely manner
- Research and scope out potential ideas for departmental project and efficiency work
- Provide customer feedback and progress chasing of customer requests
- To carry out general office / contract support duties
- To assist the CBRE Manager and support in any other office duties seen fit.
- To Manage closely all Work in Progress and advise on time scales and deadlines
- Overview of all sub-contractor log books and site log books
- Over seeing statutory compliance maintenance and ensuring log books are updated accordingly
- Producing various client reports and contract review packs as and when required
PERSON SPECIFICATION
Education
* A good basic education is essential, with at least GCSE passes in Maths and English or equivalent. [Essential]
* Higher educational qualifications to ‘A’ level/HNC/D or degree would be beneficial or equivalent. [Desirable]
Training
* Good PC based skills, with experience in Word/Excel and Outlook – intermediate to advance level. [Essential]
Experience
* Microsoft – PowerPoint, Excel, Word and outlook Skills - [Essential]
* Experience in raising Purchase Orders and Invoice [Essential]
* Knowledge of soft services contracts [Desirable]
* Experience in a Facilities Management role. [Desirable]
* Previous experience tenancy management and carrying out tenant building condition surveys. [Desirable]
Aptitudes
* Must be flexible and demonstrate a strong sense of customer focus.
* Excellent verbal, and good basic standard of written, communication skills.
* Self-motivated and systematic.
* Results/ task orientated, attention to detail and accuracy.
* Excellent time management and organisational skills.
* Commitment to continuous improvement.
* Ability to work as part of a team, as well as independently.
Character
* Committed to customer service delivery.
* Reliable and committed.
* Confidential and discrete approach.
* Calm manner, able to work under pressure and with changing demands and priorities.
* Smart appearance.
* Be flexible to work outside core office hours from time to time