3rd Line Support Engineer

My client is looking for an experienced 3rd Line Support Engineer to join their team. This is an exciting opportunity for you to join a growing MSP where you can grow and develop your career.

Job Summary
They are seeking a dedicated and skilled 3rd Line Support Engineer to join their dynamic team. The ideal candidate will be responsible for providing exceptional technical support to their clients, ensuring their systems operate smoothly and efficiently. This role requires strong problem-solving abilities, excellent communication skills, and a solid understanding of computer networking and desktop support.

Duties

* Provide up to third-line support for technical issues related to software troubleshooting and hardware malfunctions.

* Assist customers with inquiries and resolve issues in a timely manner, ensuring high levels of customer satisfaction.

* Maintain and manage office systems, including desktop support for users.

* Compile and send Security reports and analysis to customers.

* Troubleshoot and resolve issues related to Linux operating systems and computer networking, including LAN configurations.

* Collaborate with cross-functional teams to enhance service delivery and improve processes.

* Document all interactions with clients accurately in the ticketing system to ensure continuity of service.

Requirements

* WIndows 7 to 11 and Mac OS

* Windows Server (Apply online only)

* Entra & A...