3rd Line Service Desk Engineer

Job Description Job summary
Provide 3rd line support to over 1000 users across multiple sites throughout Glasgow, Edinburgh, Ireland, London and the UK.
Be required to travel to other Company offices or Associated Company locations.
Main Responsibilities

Advanced Technical Support:
Handle complex technical issues that cannot be resolved by 1st / 2nd line.
Provide expert-level troubleshooting and problem resolution for systems.
Be part of the callout Rota providing 24 x 7 out of hours support to for Business systems, Garages, Call Centre and Operational staff.

Leadership:
Lead the team in the absence of the Service Desk Manager
Provide guidance and oversight to the team when required.
Ensure members of the service desk team record accurately and maintain records with the service desk system, in accordance with ITIL processes
Seek out opportunities for training and development of the team.
Lead cross-team initiatives

System Design and Implementation:
Involvement in the design and architecture of IT systems and solutions.
Lead the implementation of new technologies and upgrades.

Performance Optimization:
Analyses system per...