2nd Line Support Engineer
Posted 2 days ago
- Broadheath, Greater Manchester
- Any
- External
- Expires In 3 months
Are you a hands-on IT professional with a passion for troubleshooting and delivering high-quality end-user support? I am currently looking for a 2nd Line IT Support Engineer to join a leading organisation in the professional services sector, based in their modern offices in South Manchester.
About the Role
As a 2nd Line Support Engineer, you'll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You'll handle and work on a variety of end-user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment.
Key Responsibilities
Provide 2nd line support across the organisation (hardware and software).
Troubleshoot and resolve issues related to:
Windows OS & Office 365
Active Directory & Group Policy
Endpoint patching and compliance
Apple mobile device support
Laptop and desktop break/fix and setup
Assist in general end-user IT support, both face-to-face and remotely.
Collaborate with the wider IT team to escalate infrastructure or network-related issues.
Support asset and hardware procurement and ensure appropriate stock levels.
Maintain accurate documentation and follow ITIL-aligned service desk processes.
Key Skills & Experience
Solid experience in a 2nd line or advanced service desk role.
Strong knowledge of Windows 10/11, Office 365, Active Directory, and Group Policy.
Experience with endpoint patching tools and...
About the Role
As a 2nd Line Support Engineer, you'll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You'll handle and work on a variety of end-user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment.
Key Responsibilities
Provide 2nd line support across the organisation (hardware and software).
Troubleshoot and resolve issues related to:
Windows OS & Office 365
Active Directory & Group Policy
Endpoint patching and compliance
Apple mobile device support
Laptop and desktop break/fix and setup
Assist in general end-user IT support, both face-to-face and remotely.
Collaborate with the wider IT team to escalate infrastructure or network-related issues.
Support asset and hardware procurement and ensure appropriate stock levels.
Maintain accurate documentation and follow ITIL-aligned service desk processes.
Key Skills & Experience
Solid experience in a 2nd line or advanced service desk role.
Strong knowledge of Windows 10/11, Office 365, Active Directory, and Group Policy.
Experience with endpoint patching tools and...