2nd Line Support Engineer
Posted a day ago
- Watchfield, Oxfordshire
- Permanent
- Sponsored
- Expires In a month
2nd Line Support Analyst
Swindon (Hybrid working available)
We are looking for a proactive, achievement-focused individual with a genuine interest in technology and a passion for helping others to join our team as a 2nd Line Support Analyst.
Key Responsibilities:
* Ticket Management: Own, update, and progress support tickets to ensure smooth and efficient resolution of issues.
* Customer Service: Provide excellent customer service by resolving client queries in a professional, positive, and friendly manner.
* Team Development: Take an active role in personal and team development to enhance the overall work experience.
Skills and Qualifications:
* Technical Knowledge: Strong understanding of Microsoft Cloud technologies (365 and Azure).
* Technical Skills: Good understanding of Virtualisation, Networking, Firewalls, Cyber Security, Antivirus Software, and backup issues.
Why Join Us?
* Career Development: Opportunity to develop your career in IT within a supportive and dynamic team.
* Hybrid Working: Flexible working arrangements to suit your lifestyle.
* Professional Growth: Continuous learning and development opportunities.
* Positive Environment: Work in a friendly and collaborative environment
Swindon (Hybrid working available)
We are looking for a proactive, achievement-focused individual with a genuine interest in technology and a passion for helping others to join our team as a 2nd Line Support Analyst.
Key Responsibilities:
* Ticket Management: Own, update, and progress support tickets to ensure smooth and efficient resolution of issues.
* Customer Service: Provide excellent customer service by resolving client queries in a professional, positive, and friendly manner.
* Team Development: Take an active role in personal and team development to enhance the overall work experience.
Skills and Qualifications:
* Technical Knowledge: Strong understanding of Microsoft Cloud technologies (365 and Azure).
* Technical Skills: Good understanding of Virtualisation, Networking, Firewalls, Cyber Security, Antivirus Software, and backup issues.
Why Join Us?
* Career Development: Opportunity to develop your career in IT within a supportive and dynamic team.
* Hybrid Working: Flexible working arrangements to suit your lifestyle.
* Professional Growth: Continuous learning and development opportunities.
* Positive Environment: Work in a friendly and collaborative environment