2nd Line Support Engineer
Posted 7 days ago
- Ridgacre, West Midlands
- Permanent
- Benefits & Bonus
- £28,000 to £30,000 /Yr
- Sponsored
- Expires In 21 days
2nd Line Support Engineer
Birmingham (Hybrid)
83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background and provide assistance to end-users, ensuring smooth IT services and systems support across the business.
Key Responsibilities:
Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra.
Log, track, and resolve incidents/service requests per ITIL best practices.
Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
Manage devices using Microsoft Intune.
Maintain documentation of incidents and solutions.
Deliver high-quality customer service and training.
Preferred Skills and Experience:
Minimum 2 years in IT support/service desk role.
Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune.
Strong problem-solving, communication, and customer service skills.
Familiarity with ITIL processes and ticketing systems.
Additional Notes:
Hybrid position, minimum 3-5 days per week in Birmingham.
Monthly travel to London office.
Possible after-hours or weekend support
If you are open to a new opportunity, contact me today!
APPLY NOW
Birmingham (Hybrid)
83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background and provide assistance to end-users, ensuring smooth IT services and systems support across the business.
Key Responsibilities:
Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra.
Log, track, and resolve incidents/service requests per ITIL best practices.
Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
Manage devices using Microsoft Intune.
Maintain documentation of incidents and solutions.
Deliver high-quality customer service and training.
Preferred Skills and Experience:
Minimum 2 years in IT support/service desk role.
Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune.
Strong problem-solving, communication, and customer service skills.
Familiarity with ITIL processes and ticketing systems.
Additional Notes:
Hybrid position, minimum 3-5 days per week in Birmingham.
Monthly travel to London office.
Possible after-hours or weekend support
If you are open to a new opportunity, contact me today!
APPLY NOW