2nd Line Engineer

2nd Line Support Engineer This role is office-based, with three days a week spent at our Northwich office (CW9 7UA)
Join us as a 2nd Line Support Engineer at Comms-care and play a pivotal role in delivering exceptional technical support across a range of modern IT environments. You'll be at the forefront of resolving IT issues and ensuring robust infrastructure performance, particularly across networking and cloud-based systems like Microsoft Azure. If you're passionate about problem-solving, networking, and cloud technologies, this is your chance to make a significant impact on both our clients and our company.
About the role
We’re looking for a 2nd Line Network Engineer with strong expertise in Cisco (minimum CCNA certified), and Azure Technologies to join our skilled support team. You’ll play a key role in diagnosing, troubleshooting, and resolving complex network and infrastructure issues, as well as assisting with Azure cloud services.
As a 2nd Line Support Engineer you will:
Provide 2nd line technical support to clients, addressing issues related to hardware, network infrastructure, and cloud environments (Azure).

Diagnose and troubleshoot complex IT and network issues, escalating to 3rd line support when necessary.

Support Azure-relate...