1st Line Support
Posted 5 days ago
- St Pancras, Greater London
- Permanent
- £25,000 to £27,000 /Yr
- Sponsored
- Expires In 23 days
1st Line Support
Kings Cross
£25k - £28k
Do you have 1st Line Support experience and want to take the next step in your IT career?
Are you ready to join a collaborative and dynamic team in a fantastic office environment?
Do you want to work in an environment that values teamwork?
In this office-based role, you will work in a state-of-the-art, contemporary workspace in Kings Cross. You will have the chance to collaborate with colleagues, be mentored by experienced professionals, and develop your skills further. This is a great opportunity to advance your IT career while making a real impact.
We are looking for an experienced 1st Line Service Desk Support Analyst to join the team. Reporting to the UK Service Desk Manager, you will support Windows and Apple Mac users across multiple sites in a service-driven environment. Exceptional communication skills and a friendly, customer-focused approach are essential.
What You Will Be Doing:
* Providing IT Support: Be the first point of contact for user inquiries via helpdesk systems, phone, email, or in person, ensuring a positive and helpful experience.
* Local and Remote Assistance: Deliver effective support to users onsite and remotely as part of a collaborative team.
* Ticket Management: Log and track issues using helpdesk systems like Freshservice or ServiceNow, ensuring resolutions are well-documented.
* Equipment Administration: Manage equipment pools, track loans and deployments, and ensure all hardware assets are logged and maintained.
* Active Directory Support: Perform essential tasks such as password resets and account creation.
* Adaptability: Handle other tasks as needed to meet the demands of the business.
* Building Relationships: Foster strong connections between the IT Service Desk and other departments to ensure seamless collaboration.
* Skills Application: Work with SharePoint, Intune, and Office 365 to enhance user support.
What We’re Looking For:
* Proven 1st Line Support experience.
* Excellent verbal and written communication skills.
* A proactive, customer-focused attitude with the ability to handle tasks efficiently.
* Strong troubleshooting skills for Windows and Apple Mac systems.
* Knowledge of Active Directory, SharePoint, Intune, and Office 365 is highly advantageous.
* A quick learner with the ability to adapt to new technologies and challenges in a fast-paced environment.
* Experience with helpdesk systems like Freshservice or ServiceNow is a plus.
Why Join Us?
* Work in a state-of-the-art, contemporary workspace located in the vibrant Kings Cross area.
* Gain mentorship and guidance from experienced professionals to help advance your career.
* Be part of a supportive and collaborative team dedicated to delivering exceptional IT support.
If you are looking for the perfect opportunity to grow your IT career in a role that offers both professional development and an inspiring work environment, we want to hear from you!
Apply today
Kings Cross
£25k - £28k
Do you have 1st Line Support experience and want to take the next step in your IT career?
Are you ready to join a collaborative and dynamic team in a fantastic office environment?
Do you want to work in an environment that values teamwork?
In this office-based role, you will work in a state-of-the-art, contemporary workspace in Kings Cross. You will have the chance to collaborate with colleagues, be mentored by experienced professionals, and develop your skills further. This is a great opportunity to advance your IT career while making a real impact.
We are looking for an experienced 1st Line Service Desk Support Analyst to join the team. Reporting to the UK Service Desk Manager, you will support Windows and Apple Mac users across multiple sites in a service-driven environment. Exceptional communication skills and a friendly, customer-focused approach are essential.
What You Will Be Doing:
* Providing IT Support: Be the first point of contact for user inquiries via helpdesk systems, phone, email, or in person, ensuring a positive and helpful experience.
* Local and Remote Assistance: Deliver effective support to users onsite and remotely as part of a collaborative team.
* Ticket Management: Log and track issues using helpdesk systems like Freshservice or ServiceNow, ensuring resolutions are well-documented.
* Equipment Administration: Manage equipment pools, track loans and deployments, and ensure all hardware assets are logged and maintained.
* Active Directory Support: Perform essential tasks such as password resets and account creation.
* Adaptability: Handle other tasks as needed to meet the demands of the business.
* Building Relationships: Foster strong connections between the IT Service Desk and other departments to ensure seamless collaboration.
* Skills Application: Work with SharePoint, Intune, and Office 365 to enhance user support.
What We’re Looking For:
* Proven 1st Line Support experience.
* Excellent verbal and written communication skills.
* A proactive, customer-focused attitude with the ability to handle tasks efficiently.
* Strong troubleshooting skills for Windows and Apple Mac systems.
* Knowledge of Active Directory, SharePoint, Intune, and Office 365 is highly advantageous.
* A quick learner with the ability to adapt to new technologies and challenges in a fast-paced environment.
* Experience with helpdesk systems like Freshservice or ServiceNow is a plus.
Why Join Us?
* Work in a state-of-the-art, contemporary workspace located in the vibrant Kings Cross area.
* Gain mentorship and guidance from experienced professionals to help advance your career.
* Be part of a supportive and collaborative team dedicated to delivering exceptional IT support.
If you are looking for the perfect opportunity to grow your IT career in a role that offers both professional development and an inspiring work environment, we want to hear from you!
Apply today