1st Line Support Engineer
Posted 3 days ago
- Woodstock, Oxfordshire
- Any
- External
- Expires In 3 months
Owen Mumford are looking to hire a talented 1st Line Support Engineer! Could this be your next role?
Scope:
The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford.
Acting primarily in a 1st line support capacity, resolving issues in person, over the phone or via remote connectivity. The role is varied and requires a real team player who has the ability to manage their time efficiently and prioritise or escalate technical issues to ensure a prompt closure.
(This role will be dual sited across Chipping Norton & Witney)
Key Responsibilities:
Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed.
Constant monitoring of any unclaimed tickets and changes, in the ITSM, to ensure all calls are allocated within the defined SLA.
Providing 1st line technical support for all OM offices and associates around the globe.
To maintain a high degree of customer service when responding to tickets.
To take ownership of support issues and seek closure ensuring all relevant support procedures are followed.
Escalation of more complex calls to the relevant IT team member.
Installation configurat...
Scope:
The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford.
Acting primarily in a 1st line support capacity, resolving issues in person, over the phone or via remote connectivity. The role is varied and requires a real team player who has the ability to manage their time efficiently and prioritise or escalate technical issues to ensure a prompt closure.
(This role will be dual sited across Chipping Norton & Witney)
Key Responsibilities:
Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed.
Constant monitoring of any unclaimed tickets and changes, in the ITSM, to ensure all calls are allocated within the defined SLA.
Providing 1st line technical support for all OM offices and associates around the globe.
To maintain a high degree of customer service when responding to tickets.
To take ownership of support issues and seek closure ensuring all relevant support procedures are followed.
Escalation of more complex calls to the relevant IT team member.
Installation configurat...