1st Line Support Analyst
Posted a day ago
- Stafford, Staffordshire
- Any
- External
- Expires In 3 months
Contract: 12 Month FTC
Location: We welcome applicants looking to work onsite at out Stafford Fulfilment Centre.
*Please check your commute before applying- Stafford North Park Business Park, Stone Road, Stafford, ST18 9SE*
Shifts: Days & Nights 4 days on/4 days off - 4 days on/4 days off/ 4 nights on/4 nights off - 4 nights on/4 nights off - additional shift premium in addition to base salary.
About the Role
As 1st Line Analyst you will be responsible for analysing and resolving Colleague IT issues and identifying technical solutions for Colleagues at Stafford Fulfilment Centre.
This role combines different aspects of IT support; providing 1st line advice and guidance for technical issues; delivering hardware, software and account provisioning requests for Colleagues, and also providing onsite IT support for all Colleagues at Stafford Fulfilment Centre across both the operation and Support Office.
Key Responsibilities
Fulfilling end-to-end delivery of incidents.
Ensuring all incidents are captured, detailed and triaged accurately.
Working with the Service Levels assigned to each categorisation of incident, ensure resolution within SLA.
Identify and route incidents to approp...
Location: We welcome applicants looking to work onsite at out Stafford Fulfilment Centre.
*Please check your commute before applying- Stafford North Park Business Park, Stone Road, Stafford, ST18 9SE*
Shifts: Days & Nights 4 days on/4 days off - 4 days on/4 days off/ 4 nights on/4 nights off - 4 nights on/4 nights off - additional shift premium in addition to base salary.
About the Role
As 1st Line Analyst you will be responsible for analysing and resolving Colleague IT issues and identifying technical solutions for Colleagues at Stafford Fulfilment Centre.
This role combines different aspects of IT support; providing 1st line advice and guidance for technical issues; delivering hardware, software and account provisioning requests for Colleagues, and also providing onsite IT support for all Colleagues at Stafford Fulfilment Centre across both the operation and Support Office.
Key Responsibilities
Fulfilling end-to-end delivery of incidents.
Ensuring all incidents are captured, detailed and triaged accurately.
Working with the Service Levels assigned to each categorisation of incident, ensure resolution within SLA.
Identify and route incidents to approp...