1st/2nd Line IT Support Technician
Posted a day ago
- Southampton, Hampshire
- Any
- External
- Expires In 3 months
Job Description Location: Southampton, UK
Employment Type: Full-Time
Salary: £25,000 - £28,000
About the Role
We are seeking a motivated 1st/2nd Line IT Support Technician to join our expanding team in Southampton. This is an excellent opportunity for someone with hands-on service desk experience who is ready to take the next step - moving beyond tickets to get involved in infrastructure and high-impact IT projects.
Why Join Us?
We are part of a growing group of companies working to standardise and scale our IT infrastructure, including a major Microsoft 365 tenant consolidation. You will work across multiple sites, providing responsive support and contributing to the delivery of infrastructure and cloud-based projects.
Key Responsibilities:
Provide 1st and 2nd line support to office-based and remote users
Diagnose and resolve IT issues via phone, email, and Microsoft Teams
Support Microsoft 365, Active Directory, and Windows environments
Monitor systems, manage tickets, and document solutions accurately
Play a hands-on role in IT projects, including M365 migration and system upgrades
What We Are Looking For:
Employment Type: Full-Time
Salary: £25,000 - £28,000
About the Role
We are seeking a motivated 1st/2nd Line IT Support Technician to join our expanding team in Southampton. This is an excellent opportunity for someone with hands-on service desk experience who is ready to take the next step - moving beyond tickets to get involved in infrastructure and high-impact IT projects.
Why Join Us?
We are part of a growing group of companies working to standardise and scale our IT infrastructure, including a major Microsoft 365 tenant consolidation. You will work across multiple sites, providing responsive support and contributing to the delivery of infrastructure and cloud-based projects.
Key Responsibilities:
Provide 1st and 2nd line support to office-based and remote users
Diagnose and resolve IT issues via phone, email, and Microsoft Teams
Support Microsoft 365, Active Directory, and Windows environments
Monitor systems, manage tickets, and document solutions accurately
Play a hands-on role in IT projects, including M365 migration and system upgrades
What We Are Looking For: