About the Role:

You will have experience of customer service to vulnerable people and have an aptitude for technology. You will be working to a schedule of daily visits within the area to remove the existing analogue telecare device and installing and testing a new digital smart device. You will have patience, empathy and an ability to explain the service to the customer. You will have a excellent communication skills between the customer, the team and the Telecare Officers. You will have the ability to learn quickly and have a basic understanding of the telecare service. You will need to have access to your own vehicle and have business insurance to cover driving for work and a clean driving licence.

Responsibilities:

• To work flexibly to exchange an analogue telecare device to a digital device in a domestic setting.
• To demonstrate to our customers and their carers the effective use of the equipment.
• To keep accurate records of installations and information received at the visit.
• To communicate effectively and sensitively with customers and their carers/next of kin.
• To liaise with internal departments, external contractors and manufacturers.
• To conduct yourself appropriately and professionally during your work and in particular in a customers home.
• To have an aptitude for technology and DIY.

Must have:

• Use of a car with business insurance.
• Clean driving licence
• DBS Enhanced
• Excellent communication and customer care.
• Patient and have an ability to explain instructions clearly.

If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri)