Technical Lead - Circa £46,618 per annum - Kidlington or Netley
I have an exciting role with Thames Valley and Hampshire Police for a Technical Lead. In this role you will provide a comprehensive technical understanding of a core shared system and facilitate its ongoing maintenance and development through quality interactions across the forces. You will support the Product Manager in delivering the product roadmap, including key system integrations and automations, whilst fostering an environment where compliance and data integrity are always top priorities. The role has overall responsibility for the technical configuration requirements of the system.
Understanding and use of a wide range of technical languages for data manipulation or interrogation
Manage reports from force systems, and/or scripts for system interrogation and updates, complex searches to support force users, as well as updateable forms that could support efficient use of system data
Plan and deliver developments based on a permanent roadmap
Influence and negotiate with users and stakeholders at appropriate levels in order to achieve high quality outcomes
Act with a high level of autonomy in their system or function area, responsible for delivering work under the guidance of the Product Manager which could impact on strategic force risks, compliance, and costs
Participate in regional and national user groups and development workshops to share learning and to influence and support national change where appropriate
Niche Records Management system:
Test the resolution of any faults before release into the live environment.
Contribute to and develop the change process for Niche RMS aspects alongside ICT, for functionality development and fault-fixing patch releases.
Update relevant documentation, keep records of results, and make recommendations to the business owner(s) for sign-off.
Monitor and review Niche RMS upgrade release notes to ensure we implement new functional changes where required.
Maintain the force development tracker and ticket submissions in line with national (Minerva Group) guidelines.
Contact Management Platform - our bespoke Command & Control system used to record contact from members of the public and manage the deployment of our officers and staff in response
Provide expertise on all technical elements of the system, including all "back office" functions and capabilities within the product e.g., creating new users and changing permissions.
Manage and maintain local and regional choice and pick lists throughout PRONTO in conjunction with suppliers and regional counterparts.
Support integration testing to ensure any new features within PRONTO also integrate seamlessly with other systems
Contact Management Platform (CMP):
Provide expertise on all technical elements of the system, defining new processes, creation of systems solutions deployed through the route to live processes including making recommendations to the business for sign off
Conduct user acceptance testing; ensuring the product performs to its optimum making user experience as effective as possible for Web, Unified Service Desk and Mobile versions
Ensure product integration runs seamlessly with NICHE, PNC, Single Online Home, conduct integration testing to make sure any new features within CMP also integrate properly with other interfaces to maintain data quality
Contribute to and support change proces ocesses for CMP alongside ICT, for functionality development and fault-finding
Your experience will include:
Education to 'A' Level standard or equivalent or work experience
High level of computer literacy with knowledge of system synchronisation and/or integration and automation, or the ability and willingness to learn and implement new systems as technology changes/advances
Proven ability to investigate and analyse issues and problems to a complex level across many IT and system potential causes
Experience of escalating problems internally or to system suppliers where required or seeking solutions through business process development and system functionality improvement, recognising the risks and impacts involved
Strong interpersonal communication skills, articulate, methodical, conscientious, and concise, including the ability to communicate at all levels of the organisation building effective Relationships with other departments.
Previous system management experience and/or technical knowledge of CRM (Customer Relationship Management) systems and/or DevOps.
Proven evidence of involvement in digital innovation and change, actively maintaining awareness and knowledge of industry
capability to travel to different locations across the force
Good understanding of GDPR and the importance of maintaining discretion and confidentiality whilst working in a secure environment with sensitive information
As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 30 days annual leave per annum pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.
Do send me your CV to start a conversation around this.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser