Team Leader (ISG)

Posted 13 days ago

  • Cheltenham, Gloucestershire, South West England
  • Permanent
  • £28,500.00 / Per Annum
  • External
  • Expires In 15 days
Team Leader – Customer Services
£28,500 per annum + bonus (Package circa £32k)
Monday to Friday, 37.5 hours a week, 8:30am to 5:00pm, 1 hour
lunch break
Company performance Bonus
Pension starting at 6% of salary (increasing to 20% non-contributary by year 3)
33 days holiday
Excellent career progression opportunities
Private Bupa health cover
Life assurance x 3 basic salary
Excellent training and development opportunities
Friendly and dynamic office environment
Personal performance bonus (discretionary)
Are you a dynamic, service focused people manager looking for a new challenge?
Due internal promotion an exciting opportunity for a team leader has become available to manage a small customer service team at a well-regarded, international organisation. The role will be a varied position covering all aspects of service provision, line management, team development and coaching.
You will be joining a rapidly growing, company with excellent career progression opportunities
The role:
You will directly manage and motivate line reports
Ensuring performance management
Contributing to the continuous improvements to the service and their processes
Absences management
Complete workload allocations
Act as the escalation point for more complex queries
Provide constructive feedback to your team and
Ensure the team deliver excellent service, completing quality assurance calls, and messages with applicants
The person:
A proven track record of successfully leading a team
Strong communication skills coupled with excellent relationship building skills
Be adept at delivering and continuously improving high quality services
A passion for coaching and mentoring the team
Excellent organisation skills and attention to detail
Ability to multi-task and work in a fast-paced environment
Be able to use own initiative and solve problems
Be educated to degree level
If you are interested in the above role, apply today to (url removed)
RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful