Service Delivery Manager

Posted 3 days ago

  • Four Lane Ends, Sheffield, South Yorkshire, Yorkshire and Humberside
  • Permanent
  • £38,000.00 to £43,000.00 / Per Annum
  • External
  • Expires In 25 days
Service Delivery Manager
A Service Delivery Manager is required for our client based in Sheffield. The Service Delivery Manager will play a key leadership role in delivering an outstanding, efficient, and robust IT service across the organisation. The successful candidate will be responsible for the operational delivery of the IT Strategy and services including vendor management, supplier selection, procurement and contracts management, IT compliance, resource and risk management and project implementation.
Main Duties-
* Ensure excellent IT Service Delivery.
* Operational delivery of IT strategy and plans incorporating activities ranging from day-to-day management to large-scale projects within budget and agreed timescales,
* Budgetary responsibilities for operational activities and projects.
* Development, tracking and implementation of approved equipment refresh programs including procurement, project management, resourcing, and technical delivery in coordination with Regional IT Managers.
* Line management and coaching of direct reports with a focus on proactive approach, customers service, service excellence, and continual service and practice improvement.
* Implementation and daily management of service and operational level agreements with service providers.
* Responsible for the ongoing analysis, design, planning, implementation, and maintenance of IT systems, hardware and software.
* Plan, coordinate, and lead the IT Team to ensure delivery of an outstanding, efficient and robust IT service.
* Manage the development, deployment, monitoring, maintenance, upgrades, and support of organisational
o IT systems.
* Expert advice and support to the IT team during upgrades or projects as well as during normal operations.
* Overseeing the continual enhancement of systems and systems integration,
* Liaising regularly with the Director of Technology and Architecture, IT Leadership team as well as systems users.
* Operating procedure development and implementation allied to best practice, ensuring written protocols and guidelines are provided for IT staff and end-users.
* Ensuring documentation, asset register, definitive media library are created, maintained, and updated following any project or initiative.
* Use and champion the use of service desk software to manage workflow and provide timely and appropriate feedback to clients and other members of the team.
* Develop and implement new technologies.
* Assure systems' security.
* Deliver training where deemed appropriate to end users or technical staff.
* Ensure compliance with data protection and related current legislation.
* Ensure good practice is adhered to by users and IT teams.
Essential Skills-
* Strong service management and improvement skills,
* Experience leading a service delivery team for a complex organisation,
* Effective technical management skills,
* Strong project & personnel management skills,
* Robust knowledge of Microsoft Windows Client Operating Systems and Office packages,
* Strong Knowledge of Microsoft Server OS and roles, Exchange, M365, Azure,
* Network administration experience,
* Network and server implementation experience,
* Experience managing IT procurement and managing projects,
* Ability to work under pressure, excellent time management skills,
* Ability to travel independently and on a short notice, engage, and interact with staff at all levels in organisations,
* Demonstrable knowledge of good IT practices