Service Administrator - Glasgow

Posted 11 days ago

  • Cadder, Glasgow City, Glasgow, Scotland
  • Temporary
  • £9.90 / Per Hour
  • External
  • Expires In 17 days
The role - Service Administrator
Location - Hillington - for first 3 weeks of contract
East End of Glasgow for remainder of contract
Pay rate - £9.90 per hour
Length of Assignment - 12 weeks (potential for role to become permanent)
Is providing top level Customer Service a priority for you?
Can you multi-task within a busy environment?
If you would love to work for a company who has been voted the 5th best place to work in the UK please check out our new job below!
Office Angels are extremely excited to be supporting one of our fantastic clients based in Hillington with a new Administrator role. There is a planned office move after 3 weeks and the post will then be located in the East End of Glasgow.
Candidates MUST be able to access both locations to be considered for this role. It is an office-based position and hours of work are Mon-Fri (9am-5pm).
The main purpose of this role is to answer incoming calls from customers and the survey team, making outbound calls to book in all types of insulation works. Working with team Supervisors to ensure works are planned efficiently and aim for a one call resolution whilst delivering excellent Customer Service.
Main Duties and Responsibilities:
Deal with customer incoming customer enquiries, ensure correct information is provided, systems are updated, and all relevant persons are informed.
Produce paperwork for Surveyors.
Planning of all types of material installs to ensure departmental KPI's are met.
Enter customer details quickly and accurately into database.
Outbound telephone calls to book in all types of works, updating the corresponding system.
Log customer issues and complaints ensure these are passed to correct person to deal and ensure follow up to close issue/complaint.
Run reports through in house system and Excel on a weekly, monthly and adhoc basis to meet business and client requirements.
Collate information for Supervisors as required.
Process and issue purchase order numbers.
Booking of travel and accommodation for operatives and surveyors.
Additional duties as the business requires.
This role will initially be a temporary position on an ongoing basis with the probability of the role becoming permanent after 12 weeks depending on performance.
If you are excited and ready for a new role to start ASAP please apply now.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website