JOB TITLE: Sales Administrator
LOCATION: Bridgwater, Somerset
HOURS: 8.30am - 5pm Monday to Friday
SALARY: £22,000 - £23,500 PA DOE
BENEFITS: 22 days holiday annual leave plus 8 Bank Holidays, free parking, Cycle to Work scheme, Company pension, on the job training, free tea / coffee facilities, established and long standing team.
THE COMPANY: A highly successful and expanding industry leader dedicated to manufacturing, delivering and maintaining high quality products and exceptional customer care.
THE ROLE: You will develop and sustain good relationships with customers and explore opportunities for increasing sales revenue. You will effectively manage customer requirements and SLA's, whilst ensuring that the Company's objectives are fulfilled. You will also support the Sales, Engineering, Finance & Procurement team to achieve the optimum performance for the Company.
Process Sales Orders accurately by telephone, customer portals, and e-mail.
Creating and managing reactive jobs on the system and contacting customers regarding bookings and purchase orders.
Enter all enquiries accurately with full Customer requirements and details, pass information to relevant next step or appropriate contact.
Answering and processing high volumes of telephone calls and emails.
Schedule and book where required all reactive and planned work to appropriate Technician.
Monitor Technician's travel, work activity and respond to issues accordingly.
Follow up and reallocate incomplete jobs.
Follow through customer enquiries from initial point of contact to completion.
Resolve invoice queries and support the Accounts team.
Cover peers during holiday and sickness.
Respond to and where possible resolve customer queries or issues, resolve or escalate problems to the correct level or appropriate contact.
Follow up on leads and actively contact customers, existing and potential to convert leads to sales where possible.
Data handling, entry and export through the company's Management information System.
Liaise with operations and sales for handling enquiries.
Support the Sales team by providing Customer requested information i.e. sales literature, Technical Specifications, appropriate certification details.
Accurately maintain specification documents as and when required.
Manage internal processes & customer forecasts as required.THE CANDIDATE:
The successful applicant will have prior experience in customer service positions with direct customer contact. You will have the ability to deliver a high quality service that meets customer expectations and be able to build rapport with customers to understand their needs. You will have exceptional communication skills and style to effectively sustain relationships with employees at all levels and external customers and suppliers. You will need to have excellent IT skills, particularly with MS Office - Word and Excel.
HOW TO APPLY: If you are interested in this position please apply online, or email your CV to (url removed) or call the team on (phone number removed).
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