Receptionist / Administration Officer
Posted 18 hours ago
- Wakefield, West Yorkshire
- Temporary
- £13 /Yr
- Sponsored
- Expires In a month
Overview
Route 1 is recruiting on behalf of a valued client for a Receptionist / Administration Officer. This is an exciting opportunity to join a professional and supportive team, providing high-quality front-of-house and administrative support across a busy care-focused service.
Job Purpose
To act as the first point of contact for staff, visitors, and the public, delivering an exceptional reception and administration service across the client's operational buildings. The role supports the effective functioning of Adult Social Care services by ensuring administrative processes are accurate, efficient, and customer-focused.
Key Responsibilities You will welcome visitors and staff to the building, manage signing-in procedures, and issue visitor badges. Administrative tasks will include answering phones, responding to emails, data entry, diary management, document preparation, and maintaining a tidy and professional reception area. You will manage meeting room bookings and appointments, arrange meetings, and provide accurate minute-taking when required. Handling incoming and outgoing post, document scanning, indexing, and responding to mailbox enquiries are also core duties.
You will support the finance team by processing invoices, ordering supplies, and managing purchase card transactions up to £250. Facilities responsibilities include liaising with the building manager on health and safety matters, conducting weekly fire alarm tests, and ensuring compliance with procedures. You will also help maintain accurate inventories and secure document storage.
The role involves supporting audits, inspections, and safety programmes, maintaining stock levels, and preparing reports and administrative records. You will coordinate maintenance requests, track service user appointments, manage scheduling conflicts, and support events and meetings. You’ll also be expected to provide cover for colleagues as needed, participate in team meetings, uphold confidentiality, and contribute to ongoing service improvements.
Person Specification
Essential Qualifications & Training 4 GCSEs (Grades A–C / 9–4), including Maths and English. ICT qualification (e.g. ECDL, ICT GCSE) or equivalent experience.
Desirable Qualifications NVQ Level 3 in Business Administration or equivalent. Recognised Customer Service qualification. Valid Driving Licence.
Knowledge Essential: Understanding of business and financial administration procedures. Proficiency in Microsoft Office (Word, Excel, Outlook). Awareness of Data Protection, confidentiality, and secure information handling. Knowledge of Customer Care standards and workplace policies (e.g. Equal Opportunities, Health & Safety).
Desirable: Knowledge of local government operations. Experience working in a multi-agency environment. Understanding of health and safety practices.
Experience Essential: Previous experience in a customer-facing or receptionist role. Experience working independently and within a team. Confident communicator across a range of audiences. Competent in using Microsoft Office applications. Able to prioritise tasks and meet tight deadlines. Experience in diary management and taking minutes. Proven ability to handle confidential information.
Desirable: Experience with financial IT systems (e.g., Agresso). Previous work experience in Adult Social Care or similar environments.
Skills & Competencies Excellent customer service and interpersonal skills. Strong organisational and time management abilities. Capable of prioritising workload and handling pressure. Effective written and verbal communicator. Adaptable, proactive, and team-oriented. Professional and approachable demeanour with confidence to liaise across all levels.
Working Conditions The role is predominantly based at a reception/office desk in a sedentary position. It may involve managing sensitive or emotionally challenging information. Flexibility is required, including occasional evening or weekend work and travel between local sites (WF1 and surrounding areas).
Safeguarding and Compliance The role may involve contact with vulnerable adults. Mandatory safeguarding training is provided and refreshed every three years. Pre-employment checks include: Right to work in the UK, Relevant qualification certificates, Two satisfactory references, Enhanced DBS check (if applicable), and Occupational health clearance
Route 1 is recruiting on behalf of a valued client for a Receptionist / Administration Officer. This is an exciting opportunity to join a professional and supportive team, providing high-quality front-of-house and administrative support across a busy care-focused service.
Job Purpose
To act as the first point of contact for staff, visitors, and the public, delivering an exceptional reception and administration service across the client's operational buildings. The role supports the effective functioning of Adult Social Care services by ensuring administrative processes are accurate, efficient, and customer-focused.
Key Responsibilities You will welcome visitors and staff to the building, manage signing-in procedures, and issue visitor badges. Administrative tasks will include answering phones, responding to emails, data entry, diary management, document preparation, and maintaining a tidy and professional reception area. You will manage meeting room bookings and appointments, arrange meetings, and provide accurate minute-taking when required. Handling incoming and outgoing post, document scanning, indexing, and responding to mailbox enquiries are also core duties.
You will support the finance team by processing invoices, ordering supplies, and managing purchase card transactions up to £250. Facilities responsibilities include liaising with the building manager on health and safety matters, conducting weekly fire alarm tests, and ensuring compliance with procedures. You will also help maintain accurate inventories and secure document storage.
The role involves supporting audits, inspections, and safety programmes, maintaining stock levels, and preparing reports and administrative records. You will coordinate maintenance requests, track service user appointments, manage scheduling conflicts, and support events and meetings. You’ll also be expected to provide cover for colleagues as needed, participate in team meetings, uphold confidentiality, and contribute to ongoing service improvements.
Person Specification
Essential Qualifications & Training 4 GCSEs (Grades A–C / 9–4), including Maths and English. ICT qualification (e.g. ECDL, ICT GCSE) or equivalent experience.
Desirable Qualifications NVQ Level 3 in Business Administration or equivalent. Recognised Customer Service qualification. Valid Driving Licence.
Knowledge Essential: Understanding of business and financial administration procedures. Proficiency in Microsoft Office (Word, Excel, Outlook). Awareness of Data Protection, confidentiality, and secure information handling. Knowledge of Customer Care standards and workplace policies (e.g. Equal Opportunities, Health & Safety).
Desirable: Knowledge of local government operations. Experience working in a multi-agency environment. Understanding of health and safety practices.
Experience Essential: Previous experience in a customer-facing or receptionist role. Experience working independently and within a team. Confident communicator across a range of audiences. Competent in using Microsoft Office applications. Able to prioritise tasks and meet tight deadlines. Experience in diary management and taking minutes. Proven ability to handle confidential information.
Desirable: Experience with financial IT systems (e.g., Agresso). Previous work experience in Adult Social Care or similar environments.
Skills & Competencies Excellent customer service and interpersonal skills. Strong organisational and time management abilities. Capable of prioritising workload and handling pressure. Effective written and verbal communicator. Adaptable, proactive, and team-oriented. Professional and approachable demeanour with confidence to liaise across all levels.
Working Conditions The role is predominantly based at a reception/office desk in a sedentary position. It may involve managing sensitive or emotionally challenging information. Flexibility is required, including occasional evening or weekend work and travel between local sites (WF1 and surrounding areas).
Safeguarding and Compliance The role may involve contact with vulnerable adults. Mandatory safeguarding training is provided and refreshed every three years. Pre-employment checks include: Right to work in the UK, Relevant qualification certificates, Two satisfactory references, Enhanced DBS check (if applicable), and Occupational health clearance