Reception Manager, 4* Hotel, East London

JWR is recruiting for a Reception Manager for a beautiful waterfront 4* hotel in London Docklands.

As a Reception Manager, you will lead the Reception Team and support the Front Office Manager in ensuring smooth daily operations and exceptional guest service. The Reception Manager is responsible for performance management, communication, training, and hands-on leadership at the front desk. This role is key in maintaining high standards, strong team morale, and seamless interdepartmental communication while embracing the company values of passion, communication and cooperation.

Benefits for the Reception Manager

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount across the company
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

Duties for the Reception Manager

• Manage the daily operation of the Reception Desk, including team supervision and guest handling
• Act as the departmental lead as a point of contact in the absence of the Front Office Manager, ensuring seamless daily operations and team support.
• Provide visible and on the floor proactive leadership by working hands-on at the reception desk
• Oversee VIP arrivals, long stays, and group bookings in collaboration with reservations and housekeeping
• Address guest concerns promptly with appropriate, solution-focused action
• Monitor and manage staff training progress, creating and implementing SOPs, and brand standards compliance
• Ensure correct room allocations, billing instructions, and guest preferences are communicated and delivered by team members
• Support rota creation, team scheduling and team meetings with the Front Office Manager or in their absence.

Requirements

Hotel Reception background in 4* properties is required in order to apply for this position.