Role: Operations Manager
Location: M90 5UX
Salary / Rate of pay: £60,000 to £65,000
Platinum Recruitment is working in partnership with a popular business within the Freight Forward, Transport and Logistics Industry and we have a fantastic opportunity for an Operations Manager to join their team.
What's in it for you?
Monday to Friday - 0900 to 1800 full time and permanent
£60,000 to £65,000
A full time and permanent role
Why choose our Client?
My client is a long-standing business who are very well established, with a great brand and name within the transport & logistics industry. A freight Forwarder.
Your responsibilities will include:
Exciting opportunity for an Operational Manager for an industry-leading transport and warehousing solutions delivered nationwide in Manchester. The successful candidate will be responsible for overseeing the day-to-day operations of our company, ensuring that we deliver high-quality services to our customers and maintain a competitive edge in the market
You will have experience working with people in an office and warehouse environment. You must have exceptional management
A 'can-do' attitude and a willingness to take on significant challenges.
Lead and develop the operation team. Support and encourage the team to manage their own learning. Creating and developing a team working environment.
Manage the day-to-day operations of clients operations.
Act as a key operations leader
Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management.
Manage staff, including hiring, training, coaching, and performance management.
Excellent communication skills both verbal and written across all levels of the business.
Conducting training programs to ensure that employees are familiar with their jobs and safe operating procedures
Conduct necessary investigation(s) to determine the cause of problems like accidents (if any arise) and to set up safety measures to avoid the recurrence of such issues
Develop and implement plans that will lead to improvement in company profit
Maintain an open dialogue with other units' managers so as to organize activities that will enhance the company's general performance
Ensure that all staff under their supervision behave in accordance with the company's handbook, procedures, and values and that performance issues are dealt with in a timely manner.
Oversee the order process maintain standard KPIs.
Organise meetings to share strategy and provide product / organizational updates and branch performance.
Providing customer information in addition to other tasks in the field associated with routine operations.
Data analysis and Oversight of schedule and operations.
Cross-functional work within the other departments of and customers.
Ensure maximum productivity and route management systems and establish productivity goals where needed.
Ensuring continuous review and improvements of operational processes to ensure accuracy and compliance.
Developing personnel to ensure appropriate backup/successors in all key positions.
Deliver upon contract service level agreements, expectations, and value proposition.
Monitor, improve and report upon key performance indicators including the financial performance of accounts and team productivity.
Develop a best-in-class team and workplace culture and effectively manage performance and talent development.
Respond to more complex inquiries and complaints about transit and operational issues.
Reviewing and updating policies and procedures to ensure compliance with industry standards and regulations.
Ensuring that all vehicles are in good working order and properly maintained.
Scheduling staff to ensure that vehicles are staffed according to established requirements.
Any other task suggested by the management. The ideal Operation Manager:
Previous experience in managing operations would be handy.
Excellent commercial awareness and business acumen.
Experience conducting reviews and people management.
Experience customer-facing skills and telephone manners.
Great communication skills both written and verbal.
Self-motivated and ability to motivate others.
Adaptable with the ability to work in a fast-paced environment.
Good leadership skills and team worker.
Sound like the role for you? Then we would love to hear from you!
Click Apply Now and one of the team will in touch to discuss the Operations Manager work we have that suits you in M90 5UX.
Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.
Job Number: 927752/ INDCOMM
Job Role: Operations Manager
Location: M90 5UX
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.