Office / Sales Support Assistant

Commercial / Office Support Assistant

£30-35k salary

Based - Acton, W3 (full time office based)

Mon - Fri 9am - 5pm

Immediate start

IT literate & SAP experience essential

Role:

The Commercial Support Assistant provides essential office and sales support ensuring

smooth day-to-day activities of the commercial team. This role includes managing orders,

coordinating shipments, handling office supplies, liaising with customers and third parties,

providing general assistance to our management teams.

Duties:

Responding to incoming enquiries, providing sales quotations, sales orders andshipping arrangements.

Entering and managing customer orders using SAP and other relevant software.
Provide order confirmations to customers.
Coordinating and attending distributor meetings for the commercial team andmonitoring distributor performance

Assisting with front desk duties, including answering calls and receiving deliveries.
Monitoring and maintaining office inventory, including stationery, refreshments,cleaning supplies and placing weekly orders as needed.

File invoice with dispatch confirmation
Managing shipping documentation, charges and external freight forwarders andfollow up on any missed collections, held or pending shipments providing further

information if necessary.

Track shipping and informs customers of dispatch dates and shipping details.
Applying for additional certificates for shipping as issued by Chamber of Commerce.
Add shipments to Shipping Analysis including tracking number, charge if applicable,courier name, description of goods.

Ensuring Dangerous Goods regulations and documentation are completedaccurately, this role will be required to pass the Dangerous Good Regulations

Certificate training.

Performing general Office tasks such as handling telephone calls, managing officeand kitchen supplies, processing mail and greeting visitors.

Prepare and pack orders.
Prepare shipping documents, including airway bill and commercial invoices (ifrequired).

Keep record of specimen serial numbers.
Check stock of packaging materials with warehouse
Prepare sales quotations as instructed on SAP
Assist in monitoring info@ email, replying to enquiries
Preparing sales data for monthly report
Assist finance team as requested; following up on missing receipts, checkinginvoices, filing

Assist HR team with routine admin tasks
Occasional support to CEO and management team for meeting coordination - forexample, booking of offsite meetings or supplies for Board or external meetings.

Skills and experience

Strong MS Office skills (including but not limited to: Microsoft Word, MicrosoftExcel, Microsoft PowerPoint, Outlook, SAP and HubSpot would be advantageous

Excellent English written and verbal communication skills.
SAP system experience required.
Experience of working in an export environment.
Excellent organization and planning skills.
Proficiency in basic arithmetic and data handling.
High level of reliability, flexibility, and organisation.
Skilled in multitasking and prioritising tasks independently.
Exceptional interpersonal and relationship-building skills.
Demonstrates high accuracy and keen attention to detail.
Proactive and able to take initiative. Hours:

Monday-Friday full time office based.

Hours of work are 9am-5pm, Monday to Friday

Benefits

25 days annual leave + public holidays.
Enrolment in company workplace pension scheme.
Following satisfactory probation period eligible to join work healthcare scheme.
Discretionary company bonus.
Company mobile phone provision.
Company Wellbeing scheme.
Employee Assistance Program.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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