Noke Service & Product Technician

Noke Service & Product Technician

Department: Noke

Job Purpose: Installation & Service of Noke projects across the UK and Europe.

 

Responsibilities and duties for the role will include:

• Work closely with Installers on sites to ensure the installation of Noke parts are in line with Janus specifications.


• Help train new installers in our Noke team on Noke products.


• Examine cables once they have been installed to make sure this has been correctly fitted.


• Work in conjunction with the operations team to determine necessary job components and proactively correct project concerns.


• Coordinate with operations to ensure Noke projects are completed in a timely manner.


• Develop and maintain schedules of work and forecasts for completion projects within the timeframes.


• Research and implement products, processes, and services for continuous improvements in the delivery of results.


• Provide emergency response for installation and service, as requested by Janus customers.

Key attributes/skills and qualifications:

• A minimum of 2 years working with installers and understanding installation means and methods.


• Technical experience of 2 years in electronic security systems.


• Possess a customer-centric attitude with the ability to collaborate.


• Proficient in MS Office Suite of programs - Word, Excel, Outlook, Project.


• Strong Mechanical and Technical aptitude.


• Travel required.


• Manually competent and awareness of manual handling.


• Full driving license.


• Language – English with any other languages preferable. French would be valued.

Flexibility clause:

As a term of your employment you may reasonably be expected to perform duties of a similar or related nature to those outlined in the job description.

 

Variation clause:

This job description will be reviewed and updated periodically in order to ensure that it relates to the job performed, or to incorporate any proposed changes. This procedure will be conducted by the Job Title/Job Title in consultation with the postholder. In these circumstances it will be the aim to reach agreement with the postholder on reasonable changes, but if agreement is not possible, the company reserves the right to make changes to the job description following consultation.