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Move Manager

Posted 21 days ago

  • London, Greater London
  • Any
  • External
  • Expires In 7 days

Job Description

Multiple hybrid vacancies!

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Our international client based in North West London is thrilled to be adding to its superstar team of established and energetic Move Managers!

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If you have previous experience as a Move Manager, Removals/Storage or Logistics professional, or understand the nature of providing a luxury customer experience to high end individuals then this could be the role for you!

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Job Title: Move Manager

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Role Type: Permanent

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Salary: 32k to 38k

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Location: North West London

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Hours: Monday - Friday (Hybrid working)

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Key Responsibilities

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  • Coordinating domestic and International moves on behalf of high-net-worth individuals and private clients.
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  • Providing a first-class/luxury service to all customers through accurate recording of information and prompt communication.
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  • Effectively managing customer complaints, always ensuring a professional approach.
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  • Consistently reviewing your approach, working to obtain exceptional customer reviews.
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  • Liaising with the warehouse team, shippers and agents to coordinate shipping routes.
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  • Prioritising and effectively planning your time, ensuring that all tasks are monitored until moving completion.
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  • Updating clients on their shipping details and assisting with any further enquiries.
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  • Ensuring completed contracts, payments and account checks are received and recorded.
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  • Accurately preparing all necessary export and import documentation.
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  • Booking and managing storage, organising inspections and extractions.
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  • Liaising with external third-party services for additional support when required.
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  • Working closely with key internal stakeholders including operations, sales and customs.
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Desirable

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  • Previous experience within Move Management, Removals, Storage solutions or high-end client management
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  • Exceptional problem solving and customer skills
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  • Understanding of the Logistics, Fine Art, Customs or Transport sectors
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  • Experience in coordinating luxury goods or services.
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  • Proactive and solution driven nature
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  • Communication Skills
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  • Attention to detail
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