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L2 Application Support Leader
L2 Application Support Leader
L2 Application Support Leader
Posted 7 days ago
- Coventry, West Midlands
- Any
- External
We are looking for a seasoned Application Support Team Lead to join and lead our team.
Please make an application promptly if you are a good match for this role due to high levels of interest.
Your Responsibilities
Leadership and development of Application support team, including alignment of activities, roles and responsibilities cross-functions and departments
Build long-term customer relationship, act as escalation point and drive initiatives to increase customer satisfaction within technical services
Create and/or maintain environments to assure SLA & KPI fulfillment, including incident & problem management activities in the team/ across the entire organization to assure deliverables in time and quality
Drive Operational Excellence, compliance with ITIL standards, ensure service documentation and contribute to overall continuous service improvements
Contribute to project specific tasks in technical lead function
Foster and contribute to close alignment and co-operation with Service Delivery Management
Create and maintain good working relationships within internal departments as well as 3rd party vendors and external suppliers
Take vital lead role in the on-boarding of new clients and creation of new services and operations models
Your profile
Higher education with IT background
Minimum of 5 years of experience in Leadership position, 10+ years in comparable IT service environments
High customer and solution orientation/personality with can-do attitude
Experienced with the management of state-of the art system environments and common vendors, including infrastructure services, delivery of the IT Applications and the related monitoring solutions.
ITIL v3/v4 certification is an asset
Business fluent in English (both written and oral), Excellent communication skills and Team player
Willingness to travel (up to 20%) and work in an international team
Availability for oncalls.
Our offer:
Permanent role
Hybrid working model (at least 2 days per week at the office in Coventry)
Private medical care, life insurance and pension plan
Growth opportunities within our international structures (internal mobility, career coaching and mentoring etc.)
Please note we do not provide sponsorship. Please do not apply unless you have unrestricted right to work in the UK.
Please make an application promptly if you are a good match for this role due to high levels of interest.
Your Responsibilities
Leadership and development of Application support team, including alignment of activities, roles and responsibilities cross-functions and departments
Build long-term customer relationship, act as escalation point and drive initiatives to increase customer satisfaction within technical services
Create and/or maintain environments to assure SLA & KPI fulfillment, including incident & problem management activities in the team/ across the entire organization to assure deliverables in time and quality
Drive Operational Excellence, compliance with ITIL standards, ensure service documentation and contribute to overall continuous service improvements
Contribute to project specific tasks in technical lead function
Foster and contribute to close alignment and co-operation with Service Delivery Management
Create and maintain good working relationships within internal departments as well as 3rd party vendors and external suppliers
Take vital lead role in the on-boarding of new clients and creation of new services and operations models
Your profile
Higher education with IT background
Minimum of 5 years of experience in Leadership position, 10+ years in comparable IT service environments
High customer and solution orientation/personality with can-do attitude
Experienced with the management of state-of the art system environments and common vendors, including infrastructure services, delivery of the IT Applications and the related monitoring solutions.
ITIL v3/v4 certification is an asset
Business fluent in English (both written and oral), Excellent communication skills and Team player
Willingness to travel (up to 20%) and work in an international team
Availability for oncalls.
Our offer:
Permanent role
Hybrid working model (at least 2 days per week at the office in Coventry)
Private medical care, life insurance and pension plan
Growth opportunities within our international structures (internal mobility, career coaching and mentoring etc.)
Please note we do not provide sponsorship. Please do not apply unless you have unrestricted right to work in the UK.