Key Account Manager for Bristol - £35k -40k based on experience
Position Overview: The Key Account Manager acts as a dynamic bridge between Crystal Facilities Management, our valued clients, and our operational teams. This role is central to building, maintaining, and expanding relationships with key clients while driving profitability, operational excellence, and service delivery. You will collaborate cross-functionally with the Senior Management Team (SMT) and internal departments to ensure seamless execution of projects, achievement of KPIs, and continued growth of the business.
The ideal candidate will be a results-driven, strategic thinker with a passion for delivering exceptional client service, fostering team development, and driving revenue growth.
Key Account Manager Key Responsibilities:
Account Management Excellence:
Operational Leadership:
Strategic Collaboration & Growth:
Analytics & Reporting:
Communication & Relationship Building:
· Serve as the voice of the customer, ensuring their needs are communicated internally and met efficiently.
· Deliver clear, concise, and impactful communication to clients, operations teams, and senior management.
· Build rapport and trust through professional interactions, fostering strong, long-term relationships with key stakeholders.
Skills & Competencies:
· Exceptional communication skills, both verbal and written, with the ability to convey complex information in a clear and engaging manner.
· Strong analytical and problem-solving abilities to identify opportunities, resolve challenges, and drive improvements.
· High emotional intelligence, with outstanding interpersonal skills to connect, influence, and collaborate across teams.
· Proactive, results-oriented mindset with a passion for delivering exceptional service and achieving measurable outcomes.
· Ability to thrive in a fast-paced, competitive environment while maintaining composure under pressure.
· Strong organizational skills with a focus on planning, prioritization, and time management.
Must have: full driving license and fluent English and excellent communication skills, role involves a lot of travelling and site visits
Why Join Us? At Crystal FM, we don’t just deliver services – we build partnerships, elevate standards, and drive success. As a Key Account Manager, you’ll play a vital role in shaping client relationships, fostering team excellence, and contributing to a culture of innovation and growth. If you’re driven, ambitious, and ready to make an impact, we want to hear from you!
Apply now and be part of a team that values excellence, integrity, and collaboration.